Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team
In your role, you will shape how customer and market insight informs decision making across Intact Insurance UK. You will help marketing and the wider business make confident, evidence based choices that strengthen customer outcomes, broker experience and sustainable growth. Your contribution will connect insight to action, ensuring research delivers real value across Commercial and Specialty Lines.
You'll make an impact by:
- Define, deliver and champion actionable research and insight that informs strategic, tactical and operational decisions across marketing and the wider business.
- Through clear and engaging communication, you will bring insight to life, providing direction and confidence for stakeholders at all levels.
- Working in partnership with colleagues and external suppliers, you will add value to research by connecting multiple data and insight sources.
- By shaping and delivering the research and insight programme across Commercial and Specialty Lines, you will support customer advocacy, broker experience, brand leadership and growth.
- Through stakeholder engagement, you will influence better customer and business outcomes, actively participating in the advancement of our strategic objectives, while ensuring activity is delivered within agreed budgets.
- Keeping up to date with customer experience and marketing data trends and best practices, you’ll propose innovative initiatives and adapt team activities to maximize the impact on organizational objectives.
Your skills and experience:
- An excellent understanding of research, analysis and insight methodologies, with the ability to translate findings into meaningful and usable recommendations.
- Experience using insight and data to inform decisions, prioritise effectively and challenge thinking at both strategic and operational levels.
- A team player with the ability to build trusted relationships with colleagues across teams and job levels as well as and external suppliers,
- Solid project management capability, proactiveness and drive, with attention to detail and a focus on accuracy and quality of deliverables.
- Able to deliver research in a compelling way, demystify insights to generate engagement and impact
- Knowledge of insurance, including Commercial and Specialty Lines, and awareness of customer experience and marketing data trends, with behavioural science experience as an asset.
Why you'll love it here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
