Client Service Advisor | Corporate Insurance, Glasgow
We are hiring!
Are you a Client Service Advisor seeking a new challenge? Would you enjoy working with a diverse portfolio of clients across the UK?
Aon is currently recruiting a Client Service Advisor to join our Corporate Insurance team in Glasgow. This is a hybrid opportunity, with flexibility to split your time between the office, client sites and virtual working.
The successful candidate will work alongside our team of Client Managers supporting an established and varied portfolio of large to mid-market corporate clients throughout the UK.
This role will offer lots of exciting opportunities to nurture and grow existing client relationships whilst also supporting our team in successfully winning new clients.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company. Our clients look for a relationship with their broker where we provide a tailored approach.
Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. As a Client Service Advisor you will handle the day-to-day service provided to clients, ensuring the highest level of service to each assigned client in line with the agreed client service tools, whilst supporting them with technical advice on their cover.
The successful candidate will collaborate closely with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend client meetings and visits to clients, such as the client pre-renewal and renewal meeting, or supporting on insurer surveys.
Daily Duties to also include:
- Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.
- Negotiate renewal terms, mid-term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms with Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.
- Preparation of comprehensive marketing presentations, working with the Broking Manager to prepare cover comparisons as required.
- Establish and develop effective working relationships with insurers and where appropriate, differentiating with the client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
- Provide on-going communication with the client following queries/alterations and ensure the Client Manager is kept appraised of developments.
- Supporting in identifying client needs and shaping Aon solutions to solve them using knowledge of products/services in the wider Aon community and make recommendations to the Client Manager.
How this opportunity is different
The Client Service Advisor role is evolving, with a reduced administrative focus and more opportunity to support clients and develop technical expertise.
We provide structured training and tailored development plans to support your growth, alongside ongoing coaching and development opportunities to help you progress your career within Aon.
You’ll be part of an open and collaborative team environment, working together to deliver the best outcomes for our clients.
This is a great opportunity to build your career within a team with a strong track record of developing talent. You’ll be supported by an experienced leadership team and work within a business that offers innovative, market-leading solutions to clients.
Skills and experience that will lead to success
- Knowledge in all core lines of commercial risks, with experience within the Construction Sector being an advantage.
- Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
- Client focused with a consultative approach and commitment to excellence in the provision of client service.
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