Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
We are looking for a Client Services Administrator to support our Commercial Client Services team. This is an excellent opportunity for someone looking to start or develop a career in insurance.
You'll provide administrative and operational support, helping to maintain client information, produce reports, support renewal activity and deliver excellent service to a portfolio of clients. You'll have ownership of your own caseload, building an understanding of each client's requirements and taking pride in delivering a high standard of service, while working closely with the wider team.
The role can be based from either our Chelmsford or Ipswich office and is a hybrid position, only 2 days in the office are required once training is complete. Working hours are Monday - Friday, 9am - 5pm.
How you'll make an impact
- Setting up new and renewing clients across internal systems.
- Maintaining accurate client records and organisational structures.
- Preparing reports and management information for clients and internal stakeholders.
- Managing access and permissions on claims systems.
- Supporting the coordination of client renewals and ongoing service requests.
- Assisting with the delivery of new processes, procedures and best practice initiatives.
- Providing administrative support to Client Managers and Client Directors.
- Supporting claims audits and coordinating with internal and external stakeholders.
- Maintaining records and documentation within Salesforce and other business systems.
- Participating in team projects and business improvement initiatives.
- Attending internal meetings and supporting client meetings where required.
- Ensuring all work is completed accurately and in line with company procedures.
About You
Required:
- Previous experience in an administrative, customer service, insurance or office based role.
- Strong attention to detail and a high level of accuracy.
- Good organisational skills and the ability to manage multiple tasks.
- Proficient in Microsoft Office, including Excel.
- Strong written and verbal communication skills.
- Ability to build effective working relationships with colleagues and clients.
- Ability to work independently and as part of a team.
Desirable:
- Previous experience within insurance or financial services.
- Experience using Salesforce, CRM or case management systems.
- Understanding of client service, reporting or renewal processes.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
