Case Administrator Supervisor - Casualty Injury
Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)
Employment Type: Permanent
Location: Birmingham
Description
DAC Beachcroft is looking to appoint a Case Administration Supervisor to join our Casualty Injury in Birmingham.
Our Casualty Injury team focuses on employers' liability and public liability claims, with claims valued up to £100k. This is your chance to work within a dynamic and supportive team (with full and supportive training provided), that handles a diverse range of EL/PL claims and making a real impact.
At DAC Beachcroft, you'll benefit from working at one of the leading law firms in the country. Not only will you gain hands-on experience, but you'll also have the opportunity to expand your professional network by building relationships with key clients (including leading names in the insurance industry and corporate businesses, many of whom are household names). This is your chance to grow and thrive in a supportive and prestigious environment.
What you will do?
Direct Supervision and Management of a small team of case administrators who will have responsibility for admin related to volume litigated credit hire cases.
Through effective supervision and support of fee earners, to be accountable & responsible for the following:
- All interim and performance reviews, including probation reviews
- Absence management
- Cascading and communicating information from senior management.
- Motivating and engaging the team, as well as overseeing their well-being
In addition the successful candidate will be responsible for the following:
- Maintain an awareness of the firm's strategies and plans.
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
- Ensure new joiners are adequately inducted into the team and that required training is delivered to existing team as and when required
- Provide guidance and support to develop team and progress through the career framework
- Monitoring team performance in regard to allocations/file set ups/trust balances and any other required tasks set by the management team
- Ensuring files are set up and run pro-actively and effectively by the relevant administrator, with appropriate deadlines met
- Ensuring that case admin carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
- Ensuring any emerging risk or compliance issues that are raised by case admins are addressed and managed in conjunction with the Team Partner in the first instance
- Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
- Raising and dealing with any complaint or any escalated risk or compliance issues appropriately
Who you are
- Previous supervision experience, ideally in a casualty environment however other supervision experience will be considered.
- A high level of personal compliance with client SLAs, protocols and KPIs
- Good people management skills including the ability to motivate, coach and mentor team members at all levels
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
- Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
- Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
- Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
- Aptitude to learn – The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills.
What's in it for you?
- High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
