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We’ve an opportunity to join our Credit Control team. You'll be part of a team that is responsible for debt collection activity, resolving queries and reducing aged debt through review and analysis of insurance broker partner accounts. This involves making and receiving telephone calls, which requires strong communication skills and the ability to develop great relationships.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means attendance at our Bolton office.
What you’ll be doing:
- Building and maintaining great relationships with external partners and internal AXA colleagues.
- Providing a quality debt collection service.
- Providing appropriate and timely resolutions to account queries.
- Identifying and escalating all late broker payments to minimise potential bad debt.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Experience of building relationships with customers.
- Previous experience working in an office environment.
- Insurance experience advantageous however not essential.
- Willing to learn and takes pride in producing quality work.
- Ability to work independently and as part of a team.
- Analytical mindset and enjoys problem solving.
- Strong communication skills.
- Good Microsoft Office knowledge.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £21,840
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.
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Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
