About us:
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here:
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you'll do:
Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams.
Role Responsibilities:
- Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
- Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
- Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
- Develop and produce bespoke wordings for clients as well as developing other wording products as required
- Ensure agreed wording changes are incorporated within contracts as required
- Support the creation of presentations for both new and existing clients
- Prepare accurate and timely production of client documentation (Market Reform
- Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs.
- Provide suggestions as to how cover can be enhanced where appropriate
- Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
- Liaise with appropriate teams to assist the delivery and processing of insurance placements
- Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
- Liaise with compliance to ensure all procedures are followed
- Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London
- Market with Xchanging and monitoring of signings where appropriate
- Liaise closely with other teams to ensure PPW's are met
- Perform quality control checks on all documentation (slips and wordings) prior to broking
- Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
- Undertake / authorise second pair of eyes checks at relevant stages of the placement process
- Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
- Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
- Facilitate in the creation of Endorsements / MTA where necessary
- Assist with resolution of contractual issues
- Provide support to tender presentations
- Undertake overseas / electronic marketing of risk where necessary
Qualifications, Experience and Knowledge
- A Levels (or equivalent)
- CII qualification progress desirable
- Experience in a technical role within Lloyd's/London market insurance preferred
- Experience in a processing, slip production, or undertaking renewals is highly desirable
- Knowledge and understanding of Lloyd's, London and international insurance
- Sound knowledge of Microsoft Office
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
To foster greater diversity, we need an inclusive, open and supportive working environment where everyone is valued, respected and are able to meet their full potential.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
