- Vendor Management:
- Working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.
- Identify performance issue trends with vendors and proactively address with internal stakeholders.
- Leverage vendor relationships to organise training to support needs of claims operations..
- Delegated Claims Management:
- Support the due diligence onboarding of new delegated claims administrators (DCAs).
- Support the renewal of delegated claims arrangements.
- Responsible for bordereau management process including: intake, accuracy and timeliness.
- Review the performance of delegated claims administrators and escalating identified issues accordingly.
- Oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied
- Supporting DA suppliers to resolve any identified performance concerns.
- Quality and Audit (peer/internal/external):
- Co-ordination of delegated and expert audits.
- Reviewing outcome of vendor audit process and management of claims actions and performance plans/improvement measures.
Reporting to:
Senior Claims Specialist (Vendor)
Skills, Knowledge & Experience
- Organisation skills
- Stakeholder management skills
- Excel skills
- Prior experience managing bordereau
- Knowledge of delegated authority
- Understanding of claims process and the role vendors play
- Customer focused
- Claims handling experience in a variety of lines of business (both first and third party) would be advantageous.
- Interest in process improvement and automation
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
