Job Title: Business Manager – Global Operations
Division: Global Operations
Reports To: As per Beazley’s organisation chart
Key Relationships: Head of Business Management, Group Head of Operations, Heads of Operations Teams, Operations Managers, Team leaders, Business Managers, Compliance, Risk Management, IT, Finance, other staff and external service providers.
Summary: To provide strategic and operational support to Head of Business Management to deliver our vision to become a best in class, high performing team, establishing Beazley service as a differentiator in the market. To support with the logistics associated with delivering on our strategic agenda including governance, project work, budget and communications responsibilities.
Key Responsibilities:
To support the business management function in the delivery of key responsibilities covering all aspects including strategy, business and financial planning, projects, and improving the way we deliver business processes.
Strategy and Operational Optimization
Work with the Head of Business Management and leaders across Global Operations to deliver operational excellence across Beazley.
- Look for opportunities to optimize practices and process through process optimization, centralization, outsourcing or insourcing
- Support and positively influence people, teams, and our ways of working through continuous improvement and transformation of our organization's key business processes.
- Provide input into the delivery of financial and planning deliverables.
- Participate in strategic and short-term planning, where required.
- Work closely with Underwriting Operations, Claims Operations, Shared Services, and additional teams to understand key business requirements to achieve operational excellence.
- Work closely with Head of Business Management to deliver operations-related and Beazley wide strategic projects as well as smaller initiatives.
- Work closely with the business as required to understand key business requirements.
- Work with the Head of Business Management to plan and execute effective meetings and workshops of the Operations leadership team in service of achieving our strategic vision.
- Undertake research as requested by the Head of Business Management to identify opportunities to further improve the delivery of operational excellence at Beazley.
- Support transformation and change management as required
Operational Support
- Support the budgeting process and budget and headcount allocation agenda.
- Coordinate key cross-operations meetings as requested by the Head of Business Management to ensure effective team collaboration.
- Support the writing of effective Committee and Board Level updates
Training and development
- Help create and foster an enhanced Operations‑focused engagement programme, considering Operations talent strategies, career pathways, colleague development needs, and initiatives that strengthen culture, connectivity, and organisational performance.
General
It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork, and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations including the code of conduct
- Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
- Display business ethics that uphold the interests of all our customers
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups
Personal Specification:
Education and Qualifications
- Degree of any discipline (preferred but not essential)
- Insurance qualification (preferred but not essential)
- Project management qualification (preferred but not essential)
Skills and Abilities
- Strong leadership skills with the ability to influence stakeholders and outcomes
- Process and change management skills
- Strong business analysis and problem-solving skills, combined with the ability to present arguments effectively to a range of different audiences
- Strong understanding of applied AI, Generative AI, and automation technologies, with the ability to translate business needs into practical, scalable solutions that improve operational efficiency.
- Strong delivery focus, being extremely pro-active in your work
- Strong coordination and time management skills and is comfortable to work towards tight deadlines
- Ability to work on own initiative
- Ability to work under pressure / to tight deadlines
- Flexible and willing to perform varying duties depending on the shifting needs of the company and manager
- Excellent interpersonal and communication skills
- Able to understand and articulate the strategic "big picture"
- Commercially astute — able to understand ways of working and negotiate with third parties as required
- Ability to facilitate transition from concept to practical project proposals
Knowledge and Experience
- Solid experience of Insurance (Specialty insurance preferred)
- Understanding of core insurance processes focused on underwriting, claims, and policy administration
- Experience of project management within a fast moving environment
- Experience of electronic claims handling operations and the management of outsourced claims functions
- Experience of client service management gained within an insurance environment
- Experience of implementing process improvement, ideally within a traditional environment
- Preferable to have experience of working with commercial and relationship aspects of third party service providers
Aptitude and Disposition
- Outcome focused, self-motivated, flexible and enthusiastic
- High energy and personal drive
- Achievement orientated
- Good problem solving skills
- Effective at influencing stakeholders
- Purposeful communicator with strong influencing skills
- Customer focused
- Attention to detail to ensure work is performed to high quality and accuracy
- Able to work with multi-cultural and multi-location team
- Team worker as well as able to work on own initiative
- Flexibility to travel as the role requires
