Responsibilities
- Work alongside the Head of Operations to ensure the smooth functioning of all departments in the company
- Drive operational excellence, supporting strategic objectives and fostering a culture of continuous improvement in conjunction with the Head of Operations
Principal Internal Tasks.
- Support the strategic direction for the Operations Function. This includes business processes and procedures, application management, Business process change and IT controls.
- Provide regular updates to the Head of Operations and contribute to planning and team development initiatives
- Represent the division internally and externally as appropriate
Operations
- Assist with the day-to-day operational activities, ensuring adherence to established procedures and regulatory guidelines
- Assist with documenting processes and supporting their implementation across the business
- Develop and maintain strong relationships with external vendors
Systems and Data
- Monitoring data quality and data entry across all divisions.
- Application support. Ensuring Vendor datafix queries and application issues are answered and dealt in a timely manner
- Ownership of the Business Continuity Plan
- Hardware and Software management
Operational Compliance
- Manage the peer review process, ensuring assigned peer reviews are completed in a timely manner, monitor trends and highlight any issues to HOO.
- Assist with audit management and reporting
- Maintain and monitor the required licenses for the business functions including terms of business /agents’ agreements (TOBAs)
- Ensure timely returns of regulatory reporting requests, including terrorism reinsurance pools
- Monitoring the entry of our Employers Liability risks and ensuring timely entry to ELTO and lead audit
- Support the CRO with annual Risk Register assessment
Qualifications
- Minimum of 3 years Insurance experience
- University graduate with a degree from any discipline or the equivalent experience.
- Comprehensive working knowledge of local markets and where applicable international and Lloyd’s Markets
- Experienced in executive level management
- First class people skills and a team player
- Proven motivational and leadership skills to the Operations Division / Function, enabling teamwork and promoting a collegiate culture.
- Intermediate knowledge of Microsoft Word and Microsoft Excel
- Strong interpersonal skills with a proven ability to communicate effectively with stakeholders at various levels, both verbally and in writing.
- Outcome focused, self-motivated, flexible and enthusiastic.
Ability to work within and promote a diverse and inclusive culture
