Client Director
Do you want to join a collaborative team where you can grow key client relationships, make an impact, and play a central role in driving business success?
You’ll play a key role in supporting our wider team as we continue winning new business and driving forward our growth plans.
At Aon, you’ll find an open, trusted and genuinely collaborative culture. We work together, celebrate success together, and share a strong commitment to delivering the very best for our clients.
We’re looking for individuals with proven client management experience gained from handling portfolios of large mid‑market clients. As a Client Manager, you’ll be the primary point of contact for our clients — bringing the breadth of Aon’s expertise to the table, coordinating service delivery, and ensuring we meet their evolving needs and emerging risks.
Although this role is based in Liverpool, our hybrid working approach gives you the flexibility to balance time between home and the office, while still being part of a highly supportive and connected team. This is a fantastic time to join us, with lots of momentum and exciting initiatives underway.
Could this be the opportunity you’ve been waiting for? We’d love to hear from you.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Provide risk solutions to businesses across a wide range of UK sectors, offering a tailored and relationship‑driven approach.
- Manage clients who typically require bespoke insurance programmes, including risk management and risk transfer services.
- Work closely with the wider team to deliver claims support and risk management advice across multiple industries.
- Lead the delivery of services to assigned clients and any subcontracted service providers, ensuring all service levels meet agreed standards.
- Identify client needs and introduce relevant Aon products and services that align with their risk profile.
- Communicate each client’s business needs and challenges effectively to internal service teams and specialist areas across Aon.
- Build and maintain strong relationships with key client decision‑makers.
- Grow and manage a client portfolio, achieving agreed annual revenue targets.
- Operate in line with the Aon UK Limited Risk Management Framework and comply with all Aon UK Limited policies and regulatory requirements.
- Participate in risk management activities, including completing all mandatory training, to protect the business and its reputation.
How this opportunity is different
This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
- ACII or equivalent.
- Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks or in Construction is essential.
- Experience leading a large portfolio of commercial clients is desirable.
- Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
- Prior experience with sales, fee setting, negotiation and influencing.
- An effective communicator and presenter.
- Client focused with a consultative approach and commitment to excellence in the provision of client service.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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