Multinational Client Service Specialist
Ipswich, UK
Our operations teams as part of the Middle Office division are at the centre of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combing working from home and from our Ipswich/London office. Our culture fosters collaboration, customer service and colleague development. You may be required to travel to our Ipswich/London office from time to time as well as support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers.
Working on Process and Projects to enhance the servicing of those lines as well as answering questions and problem solving. You will also be responsible for providing efficient and high-quality underwriting administration services to the UK Company Platform Underwriting Multinational Programmes. You will support the end-to-end underwriting process through regular liaison with other functions to ensure the highest quality of service. You will efficiently and accurately process our accounts including monitoring data, backlog clean ups and project work, ensuring you adhere to all AXA XL’s policies. To be successful in the role you will have knowledge of Multinational Client Serving, with the ability to support underwriting in pre-and post-bind processes and other underwriting-related tools.
What you’ll be doing
What will your essential responsibilities include?
- Complete end to end servicing on renewal and New Multinational accounts including authority sign off
- Provide detailed tracking of premium and policy issuance for internal and external parties
- Ensure the Dublin Hub process is completed correctly before actioning
- Support ESS with basic processing queries
- Ensure data quality accuracy ratios at the defined level/met include ensuring updates into GISMO for audit purposes
- Contribute to Various project work to ensure that existing processes meet requirements and help to champion new ideas including UAT
- Help to train and guide newer member of the team in all aspects of the role
- Ensure Broker/Producing office queries are answered in a detailed and timely manner.
- Have a great understanding of various Lines of Business policy wordings/clauses,
- Ensure wordings are completed in a timely manner
- Review accounts & Broker queries
- Develop an internal network for facilitating the transfer of information and data between functions and departments
- Develop great knowledge with regards to systems and processes, keep abreast of new guidelines published
- Assist with the monitoring KPIs through reporting
- Provide with assistance a Pool Re Quote
- Ad Hoc tasks as assigned by manager
What you’ll bring
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Experience across the Insurance sector
- In-depth knowledge of Multinational Programme Servicing
- In-depth knowledge of Insurance Taxes and completing complex premium allocations
- In-depth knowledge of Captives/Reinsurance including treaties and facultative
- ·Microsoft Office knowledge – good understanding of Excel essential
- ·Good organisational and analytical skills
- ·Excellent verbal and written communication skills
- ·Ability to work in a team environment as well as alone
- Knowledge of how MNS programmes are structured
- Presenting experience
- In-depth knowledge of at least one line of business
Desired Skills and Abilities:
- Knowledge of more than one line of business
- Experience of presenting on Prospect accounts
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
