Senior Liability Claims Adjuster - Marine / Energy
London, UK
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
This is a rewarding and interesting permanent role, where you will handle our UK & Lloyd’s Marine claims, with a focus on Marine Liability and Ports & Terminal claims across multiple jurisdictions.
You will be responsible for the supporting the Marine offering by providing superior claims handling service on business written from the UK ensuring technical and quality service levels are met. You will be responsible for driving files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution.
You will be a critical advisor to Underwriters and Risk Consulting regarding trends you are seeing within claims and from external sources. You will work with our Underwriters and Wording team to ensure insights and trends identified from your claims role and incorporated to ensure the best solution for our clients.
There is a heavy focus of working with external counterparts such brokers and clients to ensure an understanding of their industry and needs; this is in conjunction with internal stakeholders i.e. underwriting and actuaries. You will also need to collaborate with Claims Leadership, Global Claims Practice, Claims Legal as required.
What you’ll be doing
What will your essential responsibilities include?
You will be responsible for coverage analysis, investigation, evaluation, reserving and resolution of a book of Marine claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.
- Manage a portfolio of claims, including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/large loss files, as appropriate.
- Support strategic relationships with brokers, clients, actuaries, practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
- Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
- Assist with external vendor relationships.
- Maintain necessary reporting and controls (e.g. FIC, quality reviews) to ensure robust governance is in place.
- Drive culture of continuous improvement and learning.
- Work with management and claims legal to identify and select appropriate counsel. Pro-actively manage litigation strategy on complex claims and ensure local adherence to litigation management principles.
- Manage workload and support the whole Marine claims team as needed.
- Project manage key initiatives within product line and wider function and execute within agreed timescales.
- Provide superior customer service to policyholders and brokers. Continually identify areas where client experience can be improved.
- There may be a requirement to undertake ad hoc projects/tasks and international travel.
You will report to the Assistant Claim Manager – Marine.
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Knowledge of Marine & Energy Liability and P&I Claims, any US experience is beneficial.
- Significant claims handling experience.
- Legally qualified an advantage, but not essential.
- Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
- Understanding of claims handling in different jurisdictions. Knowledge of Global Programs desirable, but not essential.
- Experience implementing new market initiatives and managing change.
- Adaptability to learn other product lines.
- Influencing and Negotiation
- Managing internal and external relationships proactively and effectively leading the market.
- Critical and Strategic Thinking
- Ability to manage resources including team workload allocation and pro-active management of vendor relationships in order to deliver on Product strategy. Ability to take a pre-emptive problem management, solution generation and resolution approach.
- Communication
- Ability to convey information in a clear, concise way to colleagues, senior management and peers.
- Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.
- Organisation
- Skilled at working independently with minimal supervision from manager whilst ensuring work is done in the most effective way and SLAs are met.
- Continuous Improvement
- Ability to look for ways to improve day to day work and identify areas where improvement is required.
- Technical Skills
- Capable of overseeing large losses and reporting of trends.
- Analytical Skills
- Possesses excellent analytical skills and sound judgment.
- Leadership
- To be a Role model; by setting a high bar for performance, engagement and commitment. Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering. Takes initiative and has the ability to lead independently.
- Data Analysis
- Confident in using data to inform decision making on the portfolio, including reviewing claims data to assist manage portfolio, reporting trends and analyzing problem areas including using data to manage experts.
- Change Management
- Ability to implement change in order to achieve departmental strategy, including communicating change effectively and providing support to the team through the change curve.
- Project Management
- Ability to lead projects within your department as well as participation and contribution to projects supporting global claims strategy.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
