Assistant Claims Manager
Kennedys Law
- Remote (UK-wide - Belfast, Birmingham, Bristol, Cambridge, Leeds, Manchester, Newcastle, Sheffield, Taunton)
About Kennedys
Kennedys is a leading international law firm with a strong reputation in insurance, reinsurance, and claims handling. We provide specialist legal services and high-quality claims management to insurers, Lloyd's syndicates, MGAs, and corporate clients across the UK, Ireland, and globally. Our dedicated claims handling team is one of the largest and most experienced in the market, delivering efficient, cradle-to-grave claims services with a focus on technical excellence and outstanding client outcomes.
The Role
We are looking for a motivated and experienced Assistant Claims Manager to join our growing claims handling team on a remote basis. This is an excellent opportunity to support the management of claims portfolios (primarily in insurance and liability lines), contribute to team leadership, and develop your expertise within a progressive, specialist firm.
Key Responsibilities
- Support the Claims Handling Manager in overseeing a portfolio of claims, from notification through to resolution.
- Manage and mentor a team of claims handlers, ensuring high standards of technical claims handling and compliance.
- Handle complex or high-value claims directly, providing strategic advice and negotiating settlements.
- Liaise with clients, brokers, insureds, and external experts to drive efficient claims outcomes.
- Monitor claims performance, identify trends, and contribute to process improvements and best practices.
- Ensure all activities comply with regulatory requirements, service level agreements, and internal policies.
- Contribute to client reporting, audits, and business development initiatives.
Requirements
- Significant experience in insurance claims handling, ideally within a law firm, insurer, or third-party administrator environment.
- Proven supervisory or team leadership experience (or strong potential to step into an assistant manager role).
- Strong technical knowledge of UK insurance law and practice, with exposure to lines such as Professional Indemnity, EL/PL, Property, Casualty, or Financial Lines preferred.
- Excellent analytical, negotiation, and communication skills.
- Ability to work independently in a remote setting while collaborating effectively with a distributed team.
- Strong organisational skills and attention to detail.
- Relevant qualifications (e.g., CII or legal background) are advantageous but not essential.
What We Offer
- Fully remote working across the UK, with flexible hours to support work-life balance.
- Competitive salary (dependent on experience).
- Comprehensive benefits package including pension, private medical insurance, life assurance, and professional development support.
- Opportunities for career progression within a growing international firm.
- Collaborative culture with access to specialist knowledge and training.
- Recognition as part of an award-winning claims team.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our values are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
