Claims Adjuster, Marine
London
At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analysis deeper. Dream bigger. Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
This is an exciting opportunity to join our experienced professionals in our Marine Claims team, as a Claims Adjuster, you will play a critical role in the Marine Team by managing and resolving claims within our portfolio of Hull, Cargo and Liability claims for our customers across the globe. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts.
DISCOVER your opportunity
What will your essential responsibilities include?
· Receiving claims notifications, assessing estimates and negotiating claims up to and including settlement within personal authority.Considering Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries.
· Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.
· Ensure collaboration with Assistant Managers and Practice leaders where appropriate to ensure consistent and effective handling of claims and AXA XL Claim Alert process is followed.
· Effective diary management of all claims through use of a diary system and Managing static and inactive claims across the wider team as required
· Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
· Liaison with Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
· Work with Management and Claims Legal to identify and select appropriate counsel. Pro-actively manage litigation strategy on claims and ensure local adherence to litigation management principles.
· Assist Marine team in key initiatives within product line and execute within agreed timescales.
· Provide superior customer service to policyholders and brokers and ensure the same high customer service standards are upheld by all colleagues.Continually identify areas where client experience can be improved.
You will report to Assistant Claims Manager, Marine
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
· Effective communicator with excellent organizational skills
· Innovative mindset – ability to find successful solutions
· Good numerical and literacy skills (Minimum GCSE passes Mathematics and English)
· Good PC and systems skills (relevant AXA XL systems, MS Windows, Word, Excel, Outlook and Powerpoint)
· Some experience of Marine insurance lines, particular interest or knowledge of Marine Insurance, will be highly beneficial.
· Basic understanding of the principles of insurance including considering policy liability, terms and relevant clauses, preferably from a claims background, however, other technical insurance experience will be considered.
Desired Skills and Abilities:
· ACII desired but not essential
· Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations, and the subscription market
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability
