Job Description
The Role
Canopius is a market leading Cyber Insurer. We have an exciting opportunity for an individual to join our cyber claims team. We are looking to recruit a motivated and skilled individual who is passionate about Cyber as a class of business. This is rare opportunity to JOIN our cyber team at a top 5 Lloyd’s of London syndicate with global operations which is brought about due to an internal promotion.
Cyber insurance claims are currently hot topics in the news with high profile ransomware attacks, cyber extortion, and social engineering frauds all making news headlines. The Claims Adjuster will handle and adjust Cyber insurance claims from first notification to final resolution working within the London based Canopius Cyber Claims team.
As of March 2023, Canopius has in-sourced our Cyber Incident Management function; the initial triage of cyber incidents, arranging of assistance from our panel, and project managing the incident response process. This puts Canopius within a small number of global insurers to have taken this step and provides a joined up claims service with the incident response and claims adjusting working without artificial barriers.
Through all these activities, the Claims Adjuster will embrace the aims set out in the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, whilst always demonstrating and upholding the Canopius claims values. The Claims Adjuster will be expected to support the Claims Manager in the implementation of the claims strategy and to work collaboratively with other members of the global claims team.
Key Responsibilities
Senior Adjusters are technical experts in their class of business. They provide top class claims handling services to our insureds and other stakeholders. The key responsibilities include:
- To proactively adjust claims within your authority level and in accordance with the Canopius claims vision and obligations; ensuring and delivering excellent service to all our customers. These will include our more complex claims;
- To ensure that sufficient financial provisions, in accordance with the Canopius reserving philosophy, are held for all claims under your handling;
- To instruct and proactively oversee lawyers, adjusters and experts from the Canopius panel;
- To ensure that sufficient financial provisions, in accordance with the Canopius reserving philosophy, are held for all claims under your handling;
- To assist the Claims Manager with the oversight of delegated claims authority holders (“DCAs”), service providers or outsource partners, who provide services in respect of your team, flagging any issues of concern to the Claims Manager and working to remediate these concerns;
- To develop a thorough understanding of the Cyber underwriting and claims portfolio and ensure a close collaborative working partnership with underwriters to help them to develop business in accordance with their business plan; contributing to the winning of business and act as a brand ambassador for Canopius;
- To develop and maintain relationships, and drive and oversee your team’s relationships, with key external customers (key brokers, eternal vendors, and where relevant, coverholders and insureds); and,
- To assist the Claims Manager with the training and development of more junior members of the Cyber Claims team.
Skills and experience
- A proven track record of effective management of cyber claims demonstrating a high level of technical competency;
- Knowledge of key issues affecting the cyber insurance market;
- Coverholder management and oversight; and,
- Lloyd’s claims scheme and related claims handling systems.
- Ability to prioritise and proactively meet deadlines;
- Excellent communication skills both written and spoken, including the ability to represent Canopius in a professional manner; and,
- Computer literacy in standard business software including MS Excel, MS Word and MS Outlook.
- An eagerness to learn and develop new skills in cyber insurance as part of their own professional development;
- Act with honesty, integrity and fairness at all times; and,
- Professional approach to interact appropriately with management.
- Customer focused and keen to provide the highest quality of service delivery.
