Job Description
Job TitleBusiness Systems Support Manager
Division Technology
Location London
Reports to Head of Group Business Systems
Website www.amwinsglobalrisks.com
Amwins Global Risks
At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over 700 employees around the world and a global footprint across more than 150 countries, we’ve cemented our place as a top 10 contributor to Lloyd’s.
Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.
We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.
Introduction
To ensure that the hardware and software investment at Amwins Global Risks is utilised to its full potential.
Lead, manage and develop the Systems Support team. Provide software support to the Business and Technology Teams for inhouse built/configured systems.
Support the Business Systems Development, Business Systems Analyst and Business Intelligence teams with the solutions they are building and rolling out. Report back to these teams and the Head of Group Business Systems with any issues.
Responsibilities
Business Systems
- Lead, manage and develop the Systems Support team.
- Support and work closely with the Service Desk and the business supporting any (but not limited to) Office365, MS PowerPlatform and Policy Admin System queries.
- Ensure that the Systems Support team follow best practises.
- Work closely with the Service Desk team with regards to issue resolution
- Plan and provide training for the Business Systems Support team.
- Ensure all software issues/change requests are logged and prioritised accordingly on the Service Desk system (currently Service Now).
- Ensure the logged issues are prioritised accordingly, informing Technology Managers to potential outages/critical issues.
- Co-ordinate and supply training and software updates with the Service Desk and Technology Managers.
- Co-ordinate GXB software updates with the Service Desk and Technology Managers for UAT / Live etc.
- Work closely with the Business Systems Development and Analyst teams to support their builds
- Adhere to robust change control procedures that are in place.
- Ensure change control procedures are followed at all times.
- Review software release notes and inform users of available fixes or updated functionality.
- To take on projects that could be from other Technology departments when asked, and to plan, resource and deliver solutions in a professional and timely manner.
- Maintain professional communications to all involved when dealing with any issue.
- Keep up to date with the latest developments for Microsoft 365 and our Policy Admin System (Currently GlobalXB).
Knowledge/Skills/Qualifications
- Lloyds Insurance Market
- General Insurance Broking/Underwriting
- Insurance Policy Admin Systems
- Microsoft Office
- Azure DevOps
- Microsoft 365
- SharePoint
- PowerPlatform
- Good inter-personal skills
- Presentation skills
- SQL Reporting (not essential)
- ITIL Practitioner
Position in Company
- The Business Systems Support Manager is a member of the Technology Team
- The post holder reports to the Head of Group Business Systems
- The post holder will work closely with the Head of Group Business Systems and other IT/Operations Leaders
- The post holder will work with employees (internal stakeholders) and organisations or companies (external stakeholders)
