Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
Have you been a CLAIMS Adjuster, Broker or Operations Manager and fancy a change? Do you have a good knowledge of the end to end claims process and would you be interested in a new market facing challenge?
Join the experienced market review team on a 12 Month FTC as the CLAIMS operational oversight specialist assessing the capabilities of both existing Managing Agents and syndicates and potential new entrants to ensure they meet or exceed the Principles for doing business at Lloyd’s. You will often work in partnership with other review managers in the team to contribute and broaden your knowledge in a wide range of deep dive and oversight reviews including risk management, underwriting, customer journey, coverholder management, etc delivering a clear, consistent, transparent and effective oversight of the market.
Key accountabilities:
- Analysis and assessment of the capabilities of Managing Agents and new entrants to ensure that they meet or exceed the expected level of maturity under the Principles for doing business at Lloyd’s.
- Technical subject matter expert and technical claims expert to ensure that robust reviews provide accurate/expert advice and instruction is given directly to senior stakeholders/CEO’s/ Board members and decision makers of Managing Agents on best practice performance as well as their performance against peers.
- Ensure deep technical understanding of all the management information available - both internally and externally - relating specifically to each managing agent to ensure thorough and accurate reviews are executed and reported on. Accountable for the efficient use of Lloyd’s and Managing Agents time and resources.
- When determining review ratings, ensure that the interpretation and application of the Principles framework is consistent with Lloyd’s approach to all Managing Agents across the Market.
- Responsibility to ensure that the delivery of commercially sensitive messaging is communicated effectively to the appropriate stakeholders, in a professional and confident manner. Work with the Managing Agent to advise and agree on the most appropriate corrective action plans to satisfactory resolution.
- Act as Lloyd’s key representative at Board Meetings of the Managing Agent (or meet with the CEO / Chairman) to ensure that they are clear on all the gaps and weaknesses arising from reviews and to hold them accountable as to Lloyd’s expectations of the Managing Agent’s delegated actions.
- Provide specialist review knowledge, training, best practice, research, insight and innovation to oversight teams, incorporating input from Managing Agents, Regulators and Professional Audit organisations, to ensure reviews deliver the intended outcomes and benefits.
- Responsible for Peer review of drafts and final reports before reviews are issued to Managing Agents, ensuring consistency of approach and quality of output.
- Liaise with Claims Performance, Claims Oversight, Syndicate Performance, Market Development, New Entrants and other subject matter teams to keep up to date on market developments and share news and insights about challenges and findings.
To perform this role you will need a natural curiosity to ask the right questions, analyse large amounts of information and draw conclusions to be able to articulate detailed reports that provide pragmatic and constructive feedback which leads to driving actions. Any experience in advising on risk management, claims process, performance, or regulation will be beneficial in assessing whether businesses are meeting expectations under the Principles for doing business at Lloyd’s.
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Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881
Please note, clicking on this link does not register your application for the vacancy
