When applying, please ensure that you let us know you saw this role on iCAN, by selecting the source of application as Job Board: iCAN
Do you have an interest in building construction, repairs and regulations? If you’re detail orientated, analytical and seeking an opportunity to learn, this could be an excellent development opportunity for you. We’re seeking a highly organised individual to join our Surveying team, to scope building repairs and control contractor variations and pricing.
As Desktop Property Surveyor for AXA Insurance, you’ll deliver quality and cost containment for domestic and commercial property building claims. We’re expanding the use of Xactware software with new suppliers, so you’ll provide technical support to internal and external users of this system. Driven to develop your career, this role will kick start your development path to becoming a field-based Property Surveyor.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at either our Bolton or Morecambe office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Provide efficient and effective desktop validations and Xactware quality reviews.
- Proactively manage claims to settlement within agreed authority levels, in compliance with company policy, processes and to quality standards.
- Demonstrate effective communication and negotiation skills, which develop and maintain good customer relationships and deliver excellent customer care.
- Make use of all desktop tools available to provide a cost efficient and timely claims handling service.
- Identify improvements to the claims process and bring these to the attention of the Surveying Team Manager.
- Provide quality reviews on at least 10% of all claims that pass the Xactware.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Progress towards a CII professional qualification, CII standard or equivalent.
- Building pathology experience - essential
- Understanding of insurance principles and claims processes - essential.
- Household and commercial insurance experience – preferred.
- Understanding and experience using Xactware - preferred.
- Strong negotiation skills and able to work in a team.
- Excellent customer service experience and ability to manage expectations effectively.
- Ability to prioritise and manage own caseload effectively.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £28,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
#LI-Hybrid
Who we are:
AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.
