Insurance Claims jobs

Insurance Claims Jobs

Explore insurance claims jobs on iCAN Apply and find opportunities to combine problem-solving, technical knowledge and customer care. Whether you’re helping someone following an accident or managing a complex commercial loss, a career in claims involves understanding what has happened, assessing the available information and helping reach a fair outcome.

You can browse roles in claims handling, adjusting, specialist claims, management and operations. From your first position in insurance to your next leadership role, discover opportunities that match your experience and the direction you want your career to take with iCAN Apply.

What does working in insurance claims involve?

Claims teams help put insurance cover into practice when a customer reports a loss. Depending on the specific role, you might collect claims information, review policy wording, investigate the circumstances surrounding a claim, coordinate repairs or negotiate a claims settlement.

The work can often require careful judgement alongside clear communication, particularly when people are dealing with distressing or unfamiliar situations. Explaining the next steps, keeping accurate records and recognising when to involve a specialist are all valuable parts of the job.

Your responsibilities will also depend on the organisation you join. For example, an insurance company claims team assesses claims under its policies, while a broker’s claims team helps clients present and progress claims with insurers. Claims administrators and loss adjusting firms provide further routes into the profession, working on behalf of other organisations.

Explore different types of claims roles

Claims handlers, assistants and technicians

These positions can involve registering new claims, gathering evidence, answering queries and keeping cases moving. Some focus on a particular stage of the process, while others involve managing a claim from notification through to resolution.

It can be a good idea to check the level of responsibility, as similar job titles can cover very different work.

Claims adjusters and technical specialists

Adjusting and specialist roles can involve evaluating cover, investigating losses and managing negotiations on more complex cases. Depending on the position, you may work with lawyers, surveyors, medical professionals or other experts. Opportunities span areas such as property, motor, liability, marine, cyber and financial lines.

Claims management and operations

Management roles may focus on leading people, overseeing technical decisions or taking responsibility for a claims portfolio. Operations positions concentrate on how the claims function runs, including processes, reporting, systems and supplier performance.

Always read the job description carefully to understand whether the emphasis is on people management, technical expertise or operational improvement.

How to compare insurance claims jobs

Beyond the title and salary, consider the practical details that will shape your working week. For example:

• Ask about typical claim volumes, values and the mix of straightforward and complex cases.
• Find out which decisions you can make independently and when cases need to be referred to a senior colleague.
• Check the balance between telephone conversations, written communication, investigation and administration.
• Ask how the employer measures service, accuracy, customer outcomes and productivity.
• Look for a clear induction, access to technical guidance and opportunities to develop your knowledge.
• Check shift patterns, office attendance and any travel or site visits, including whether arrangements change during training.

Building a career in claims

If you’re entering the sector, look for trainee, apprentice or assistant opportunities with training suited to your starting point. Customer service, administration and complaint-handling experience can provide useful examples of listening carefully, maintaining accurate records and resolving problems under pressure.

For experienced claims professionals, progression could mean handling more complex losses, developing a specialism, supporting colleagues or moving into management. When applying, explain the classes of insurance you know, the types of cases you have handled and your level of responsibility. You should also use examples that demonstrate sound judgement and effective outcomes without sharing confidential claim details.

Insurance claims careers: your questions answered

Can I apply without previous insurance experience?

Some positions prioritise communication, organisation and a willingness to learn, while others require established claims knowledge. Look at the essential criteria and training offered rather than assuming every claims handler or technician vacancy requires the same background.

Are claims jobs mainly telephone-based?

The amount of telephone work varies by team and role. Some positions involve frequent customer conversations, while others place greater emphasis on technical assessment, documentation, specialist investigations or operational analysis.

Can I move into a different claims specialism?

Experience in managing cases, reviewing evidence and communicating decisions can be relevant across specialisms, although policy wording and technical requirements will differ.

It is recommended that you check whether the employer welcomes experience from another area and what additional training would be available.

Find your next claims role with iCAN Apply

Explore insurance claims jobs on iCAN Apply and compare opportunities that suit your strengths, interests and career stage. Browse the vacancies and subscribe to job alerts to hear about new roles as they become available.