Revenue Assistant (International)
Department: Business Services - Finance
Employment Type: Permanent
Location: Bristol
Description
To support those international clusters where the Finance operational tasks are actioned by the central UK Finance Operations function. This will include services to those clusters relating to: ensuring monthly processing of proformas and credit notes are completed within given deadlines; effective internal and external client query resolution to minimise lock up days; monitoring for inaccurate / missing file data and updating as necessary to ensure bills meet client requirements.
Key Responsibilities
- Responsible for the processing of proformas, matter management and query resolution for the international clusters and have a clear understanding of working practices within these areas.
- Taking ownership of complex billing arrangements.
- Building strong working relationships with all levels of colleagues across the international clusters.
- Liaising with Partners, lawyers and Practice Managers to resolve queries, feedback on suggested process improvements and escalate potential issues.
- Understanding client billing requirements – resolving and updating inaccurate / missing data on files as necessary.
- Processing reversals and credit notes, feeding back to the Revenue & Collections Manager any bad practices.
- Meeting SLA targets for billing and query resolution.
- Assisting with cash collections.
- Assisting with e-billing including ensuring compliant matter set up through to submissions.
- Supporting the colleague in the Payments team with a requirement to learn their role (and vice versa) to cover for absences (additional support will be provided by the wider Finance Operations teams).
Skills, Knowledge and Expertise
- Significant experience in a legal billing environment including large volume processing.
- High quality work with a focussed internal and external client service approach.
- Must be highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding processing targets and adhering to service standards.
- Able to work unsupervised and on own initiative with a pro-active and flexible approach.
- An ability to communicate effectively and to build strong working relationships with both team members and internal clients.
