FCA Telesales Executive
Fixed Term Contract : End of June – Mid September
Location: Leatherhead
Hours: 8.30 – 5.00, Monday–Friday
About the role
We’re looking for a temporary FCA Telesales Executive to join our Specialist Lending team over the busy summer period. This is a hands-on, high‑volume telesales role where you’ll be speaking to both new and existing customers, helping them access our FCA facility while delivering an outstanding customer experience.
This is an excellent opportunity for someone who enjoys working to targets, thrives in a fast‑paced environment, and has a confident telephone manner.
What you’ll be doing
- Making high‑volume outbound sales calls to prospective and returning customers
- Handling inbound telephone and email enquiries from FCA customers
- Providing customers with clear, accurate and appropriate information
- Resolving rejected or problematic agreements to support successful processing
- Following up on FCA renewals to help achieve sales targets
- Maintaining accurate customer records
- Supporting the wider team with inbound calls and shared mailbox management
- Producing basic reporting information where required
- Always working in line with Premium Credit’s values, Code of Conduct and FCA regulations
What we’re looking for
Essential
- Strong telephone communication skills with a positive, customer‑focused approach
- Ability to work to targets and manage a busy workload
- Excellent organisation, time management and attention to detail
- Ability to multitask, prioritise and work well under pressure
- Confident written communication skills
- IT literate, with experience using Microsoft Word and Excel
- Self‑motivated with a proactive attitude
Desirable
- Previous experience in telesales, contact centre or customer service environments
- Experience working in a regulated or financial services setting
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
